Support & Contact
We actually answer emails.
High-touch support is part of the product. Whether you need a replacement cable, have a question about an order, or want to build something custom, we're here.
Send us a message
Fill out the form below and we'll get back to you within one business day. You can also reach us directly at support@liferline.com.
Filing a guarantee claim?
The fastest way is to use our warranty claim form. You can also look up your covered cables there. Or, select “Lifetime guarantee claim” as the subject above and include:
- →Your name and order info (if you have it)
- →A quick description of what's wrong
- →Your shipping address
That's it. We don't need you to ship the old cable back first. A replacement will be on the way before you've had to dig for a box.
Common questions
What does the lifetime guarantee actually cover?
Everything. If the cable fails for any reason (bad solder joint, broken connector, damaged jacket), we replace it. We don't have a list of exclusions because we don't believe in them.
Do I need to send the old cable back?
No. We'll ship the replacement first. If you want to send the broken one back after, great; we can learn from it. But it's not required.
How long does shipping take?
Shipping is free on every order. Each cable is built to order (1 to 3 business days), then ships via USPS with tracking (3 to 5 business days). US only for now.
Can you build something custom?
Often yes. Email us with what you need (custom length, connector combo, bulk order) and we'll tell you what's possible.
Why are Forever Cables more expensive than store cables?
Because we use better materials, assemble them by hand, and guarantee them forever. The math works out in your favor within a year or two.