Our Policy
Returns and Exchanges
We want you to be happy with your cables. If something is not right, here is how we handle it.
Standard Returns
You can return any unused Forever Cable within 30 days of delivery for a full refund. The cable must be in its original packaging and in unused condition.
Email us
Send a message to support@liferline.com with your order number and reason for return.
Ship it back
We will reply within one business day with return instructions. You are responsible for return shipping on standard returns.
Get your refund
Once we receive and inspect the cable, we issue a full refund to your original payment method within 5 to 7 business days.
Exchanges
Ordered the wrong length? It happens. We will exchange your unused cable for a different length at no extra charge. You just cover return shipping.
If the new length costs more, we will send you a payment link for the difference. If it costs less, we will refund the difference.
To request an exchange, email support@liferline.com with your order number and the length you need.
Defective Cables
If your cable is defective or stops working, do not use this return policy. Your cable is covered by our lifetime guarantee, which is faster and better for you.
We ship the replacement before you send anything back. No return shipping. No waiting. No cost.
Wrong Item Received
If we shipped you the wrong cable, email support@liferline.com. We will send the correct cable immediately and provide a prepaid return label for the wrong item. No cost to you.
International Orders
International customers are welcome to return cables under the same 30-day policy. Return shipping and any customs or duties on the return shipment are the customer's responsibility. We cannot reimburse customs fees.
Returns FAQ
What if my cable is defective?
Defective cables are covered by our lifetime guarantee, not this return policy. We ship a replacement before you send anything back. Visit our guarantee page or email support@liferline.com.
Can I exchange for a different length?
Yes. Email support@liferline.com with your order number and the length you need. You cover return shipping; we handle the rest.
How long does a refund take?
Once we receive and inspect the returned cable, refunds are issued within 5 to 7 business days to your original payment method.
Do you accept returns on sale items?
Yes. The same 30-day return policy applies to all Forever Cables products, regardless of price or promotion.
What if I received the wrong cable?
Email support@liferline.com. We will send the correct cable immediately and provide a prepaid return label for the wrong item. No cost to you.