Our Policy
Shipping
Every US order ships free. Your cable is built by hand, tested on the bench, and shipped with tracking.
Free Shipping on Every Order
All orders within the United States ship free. No minimum purchase, no promo code, no catches. The price you see is the price you pay.
Built to Order
Every Forever Cable is handmade after you place your order. We do not keep pre-built inventory sitting on shelves. Your cable is cut, soldered, and tested specifically for you.
Because of this, please allow 1 to 3 business days for production before your cable ships. Most orders ship within 2 business days.
Delivery Timeline
Order placed
You place your order. We start building your cable the same day or next business day.
Cable built and tested
Your cable is hand-soldered, tested for signal and continuity, and packaged. This takes 1 to 3 business days.
Shipped with tracking
Your cable ships via USPS with a tracking number emailed to you. Delivery takes 3 to 5 business days from shipment.
Total time from order to delivery: approximately 4 to 8 business days, depending on your location.
Order Tracking
Every order ships with USPS tracking. You will receive a confirmation email with your tracking number as soon as your cable is picked up by the carrier.
If you have not received a tracking email within 4 business days of your order, check your spam folder first, then email support@liferline.com and we will get you sorted.
Lost or Damaged Packages
If your package shows as delivered but you did not receive it, or if it arrives damaged, email support@liferline.com with your order number. We will work with USPS to locate the package.
If the package cannot be found or was damaged in transit, we will ship a replacement at no cost to you.
International Shipping
We currently ship within the United States only. International shipping is on our roadmap, and we will update this page when it becomes available.
If you are outside the US and want a Forever Cable, email support@liferline.com and we will see what we can do.
Shipping Address
Please double-check your shipping address at checkout. We ship to the address you provide, and once a package is in transit we cannot redirect it.
If you need to update your address after ordering, email us before your cable ships and we will make the change.
Shipping FAQ
How much does shipping cost?
Nothing. Every US order ships free, no minimum purchase required.
How long does shipping take?
Most orders arrive within 3 to 7 business days. Because each cable is built by hand, please allow 1 to 3 business days for us to make your cable before it ships.
Will I get a tracking number?
Yes. You will receive a shipping confirmation email with a USPS tracking number as soon as your cable ships.
Do you ship internationally?
Not yet. We currently ship within the United States only. We plan to add international shipping in the future.
What if my package is lost or damaged?
Email support@liferline.com with your order number. We will work with the carrier and, if needed, ship a replacement at no cost to you.
Can I change my shipping address after ordering?
If your cable has not shipped yet, email support@liferline.com and we will update your address. Once a package is in transit, we cannot redirect it.