Privacy Policy

Who we are

Hatch Patch Cables operates the Forever Cables product line and the website at liferline.com. When this policy says "we," "us," or "our," it means Hatch Patch Cables.

What we collect

We collect only what we need to fulfill your order and provide support:

• +Name and email address (so we can send order confirmations and respond to support requests)
• +Shipping address (so we can deliver your cables)
• +Payment information (processed securely by Stripe; we never see or store your full card number)
• +Order details (what you bought, when, and how much you paid)

How we use your information

• +Process and ship your order
• +Send order confirmation and shipping updates
• +Honor our lifetime guarantee (we may look up your order history to verify a claim, but we honor claims even without a receipt)
• +Respond to support requests and questions
• +Improve our products and website

We do not sell, rent, or trade your personal information to third parties. We do not send marketing emails unless you have explicitly opted in.

Payment processing

All payments are processed by Stripe, Inc. When you check out, your payment details are sent directly to Stripe over an encrypted connection. We never receive or store your full credit card number. Stripe's privacy policy is available at stripe.com/privacy.

Analytics

We use Plausible Analytics, a privacy-focused analytics tool that does not use cookies and does not collect personal data. Plausible tracks aggregate page views and referral sources so we can understand how people find our site. No individual visitor profiles are created.

Cookies

We do not set tracking cookies. Stripe may set cookies required for payment processing and fraud prevention during checkout. These are essential cookies, not used for advertising.

Data retention

We keep order records as long as needed to fulfill our lifetime guarantee and comply with tax and accounting requirements. If you would like us to delete your personal information, email us and we will remove everything we can while still meeting our legal obligations.

Your rights

You can request to:

• +See what personal information we have about you
• +Correct any information that is wrong
• +Delete your personal information (subject to legal retention requirements)
• +Receive a copy of your data in a portable format

To make any of these requests, email us at support@liferline.com.

Children

Our site is not directed at children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

If we make changes to this privacy policy, we will update the "last updated" date at the top of this page. We encourage you to check this page occasionally.

Contact

Questions about this privacy policy or how we handle your data? Email us at support@liferline.com.